The manual redaction step, removed
Automated text extraction and redaction for a USA-based credit servicing company, built on ASP.NET Core and Angular with RabbitMQ carrying the volume.
01 — The challenge
Where it started.
Sensitive customer documents were read and redacted by hand before they could move through the workflow. Throughput was capped by headcount, and errors surfaced downstream where they were expensive.
There was also no reliable control over who could see which document at which stage of the process.
02 — What we built
The work itself.
OCR across incoming PDFs. Text extracted automatically from documents that previously had to be read in order to be processed.
Sensitive fields removed in the pipeline. Redaction applied as a workflow step, so the protected version is produced rather than prepared.
RabbitMQ queueing. Document volume absorbed by a queue rather than by the request path, so a spike is a delay rather than a failure.
Role-based user management. Access and workflow state bound together, which is what makes the compliance position defensible.
03 — Results
What the client has now.
Manual effort and processing time reduced substantially. High document volumes handled through queueing rather than headcount. Role-based access strengthened compliance and collaboration across teams.
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